Contact

Contact Us

We are always ready to listen and support you with any questions related to our products, orders, and services. Whether you need product advice, help choosing the right item, or want to track your order status — the ShopLora customer care team is here to assist you every step of the way.

Contact Information

You can reach us through the following channels:

📧 Email: violantezehe94564@gmx.com
We are committed to responding to all emails within 24 business hours. Please provide your order details or a clear description of your issue so we can assist you as quickly and accurately as possible.

📞 Hotline: +84 363 529 967
Our customer support line is available from 8:00 AM – 9:00 PM, seven days a week including weekends and public holidays. Call us now for direct consultation and prompt answers to all your questions.

📍 Address: X. Ly Van Lam, TP. Ca Mau, Ca Mau, Viet Nam
If you wish to visit us in person or send items to our address, please contact us in advance via hotline or email to schedule an appointment and receive detailed directions.

How We Can Help You

The ShopLora team is professionally trained to assist you with the following:

  • Product Consultation: Helping you find the most suitable product for your needs and budget.
  • Order Tracking: Providing real-time shipping updates and estimated delivery times.
  • Returns & Refunds: Guiding you through our hassle-free return and refund process.
  • Complaints & Feedback: Receiving and handling all customer feedback with the utmost seriousness.
  • Business Partnerships: Discussing collaboration opportunities, dealerships, and product distribution.

Our Commitment to You

At ShopLora, customer satisfaction is our top priority. We are committed to:

  • Responding promptly within 24 hours to every support request.
  • Providing honest, transparent, and pressure-free consultation.
  • Keeping all personal customer information strictly confidential.
  • Thoroughly resolving any issues that arise after purchase.

Send Us a Message

In addition to our direct contact channels, you can also use the contact form below to send us your questions or support requests. We will get back to you as soon as possible at the email address you provide.